Please review this policy before making a payment. This Refund & Cancellation Policy applies to bookings and purchases made on the Ultrasonic Ecommerce platform.
Refunds and cancellations are generally eligible only before the order status has been to "SHIPPED". Most cancellations are accepted up to 24 hours before your scheduled shipment.
After the shipment process started the goods and services will be non-refundable.
Refunds may be issued under the following conditions:
Cancellations can be made up until the point when order shipment has been started.
Certain products may be labeled as non-cancellable due to their nature or some other circumstances. Users will be notified at the time of booking if a product is non-cancellable.
Prior to booking and payment, users will shown a clear alert if a product is non-cancellable. This alert will include information about the non-refundable nature of the product and any applicable terms and conditions.
In rare circumstances, exceptions to the cancellation policy may be considered. Users can contact our customer support team to discuss their situation and explore possible solutions.
We strive to communicate our cancellation policy clearly and transparently to our users. If you have any questions or concerns regarding our cancellation policy, please contact our customer support team for assistance.