This Refund & Cancellation Policy applies to Ultrasonic Ecommerce orders placed by customers in the United States. Please review it before checkout.
US order cancellations and refunds are generally available only before the order status changes to "SHIPPED". Most cancellations are accepted up to 24 hours before scheduled shipment.
Once shipment has started, goods and services are non-refundable except where required by applicable US consumer protection laws.
Refunds may be issued when:
You may cancel until order shipment has started. After that point, cancellation may no longer be available.
Some products may be marked non-cancellable. You will be notified at booking if an item cannot be cancelled.
Before payment, a clear alert will appear for non-cancellable products, including notice that the item is non-refundable and any related terms.
In rare cases, exceptions may be reviewed by customer support. Contact us with your order details to discuss available options.
We aim to communicate cancellation rules clearly. For US order questions, contact support or check your dashboard after signing in.