Our 30-Day Money-Back Guarantee
We want you to experience better hearing with zero risk. If your hearing device does not meet your expectations, you may return it within 30 days of receiving your shipment for a 100% full refund.
1. How to Initiate a Return
Contact our support team at kidokoro@ultra-sonic.jp with your order number. Our team will verify your trial dates and issue a return authorization with step-by-step instructions.
2. Order Cancellations
Orders can be cancelled free of charge prior to warehouse dispatch. If an order has already shipped, please receive the package and follow our standard 30-day trial return procedure.
3. Refund Processing Time
Once your return is inspected at our facility, refunds are credited back to your original payment method within 3-5 business days.