This Shipping Policy explains how and when we ship orders placed through our online store. By placing an order, you agree to the terms below.
We currently ship to countries in Europe, Africa, the Middle East, the Americas, and Asia.
Shipping charges are included in the offered product price for all countries in Europe, America, and Asia.
Orders are processed within 1–2 business days and then transferred to our production process.
Production takes approximately one month, including customized package design.
The first shipment is made approximately two months after the order is placed.
Our production capacity is up to 3,000 sets of hearing aids per month, and we can deliver a maximum of 3,000 sets per month.
If the order volume exceeds 3,000 sets, delivery will be made in quantities of up to 3,000 sets each month.
Delivery is made by air freight and takes approximately 10 days after completion of production.
The total delivery time stated above is based on CIF delivery terms for the USA and Germany.
Once your order ships, we will send you a shipping confirmation with tracking information so that you can follow your package through delivery.
Please carefully check your shipping address at checkout.
We are not responsible for orders that are delayed, returned, or lost because of an incorrect or incomplete shipping address.
If you notice an error in your shipping address, please contact us as soon as possible at [email protected]. We will do our best to correct it before your order ships.
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, please contact us promptly at [email protected] so that we can resolve the issue.
For approved returns involving damaged, defective, or incorrect items, we will provide return instructions and, where applicable, a prepaid return shipping label.
Please see our Return & Refund Policy for further details.
If tracking information shows that your order has been delivered but you cannot find the package, please first check with others at your delivery address and contact your local carrier.
You may then contact us at [email protected] so that we can assist with opening a carrier investigation.
For information about returns, exchanges, and refunds, please see our Return & Refund Policy.