Refund & Cancellation Policies
Cancellation Window
Refunds and cancellations are generally eligible only before the order status has been to "SHIPPED". Most cancellations are accepted up to 24 hours before your scheduled shipment.
Non-Refundable Services
After the shipment process started the goods and services will be non-refundable.
Refund Conditions
Refunds may be issued under the following conditions:
- The refund is made within the specified cancellation window that will be notified to user via email and also user can check from their dashboard via logging in to the portal.
- The cancellation is eligible for a refund based on the cancellation and refund policies of the portal.
Cancellation Timing
Cancellations can be made up until the point when order shipment has been started.
Non-Cancellable products
Certain products may be labeled as non-cancellable due to their nature or some other circumstances. Users will be notified at the time of booking if a product is non-cancellable.
Alert on Non-Cancellable products
Prior to booking and payment, users will shown a clear alert if a product is non-cancellable. This alert will include information about the non-refundable nature of the product and any applicable terms and conditions.
Exceptions
In rare circumstances, exceptions to the cancellation policy may be considered. Users can contact our customer support team to discuss their situation and explore possible solutions.
Communication
We strive to communicate our cancellation policy clearly and transparently to our users. If you have any questions or concerns regarding our cancellation policy, please contact our customer support team for assistance.